Terms And Conditions

Please view this page for our terms and conditions.

This website is operated by Brook (Leicester) Ltd T/A Print Shirts (Print Shirts, we, us, our), a private limited Company registered in England and Wales under company number 08088623 and with its registered office at Unit 11 Queniborough Industrial Estate 1489 Melton Road, Queniborough, Leicestershire, Leicestershire, United Kingdom, LE7 3FP. Our VAT number is GB139149693.

Terms And Conditions – General

These terms and conditions confirm the legal terms (Terms) on which we will sell the products (Products) listed on our website (our site).

Our privacy policy, delivery information and cookies policy form part of these Terms and where applicable hyperlinks to this information is set out within these Terms.

These Terms apply to any contract between us for the sale of Products (Contract). Please read them carefully and make sure that you understand them before you place your order. You should also print a copy of these Terms for your future reference.

Terms And Conditions – Use of Our Site

Your right to access and use of our site is subject to these Terms.

Terms And Conditions – How We Use Your Personal Information

We will only use your personal information in accordance with our privacy policy. Please read this policy carefully and make sure that you understand it.

Terms And Conditions – How the Contract Is Formed Between Us

Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

After you place an order, we will send you an email to confirm that we have received it (Order Acknowledgement). However, this does not mean that your order has been accepted by us.

Unless you cancel your order in accordance with our Cancellations, returns and refunds policy (see below) or we have contacted you to confirm that we are unable to accept your order, our acceptance of your order will occur automatically on the earlier of the date we deliver the Products to you or 7 days following the date we send our Order Acknowledgement email. The Contract between us will only be formed at this time.

T&C’s

We reserve the right to reject any order for any reason. No order will be accepted until payment is received in full. That is for all Products and any related delivery charges.

All orders are subject to stock availability. If we’re unable to supply any of the Products that you have ordered we will inform you immediately. In the event that an out-of-stock product is part of an order and we cannot contact you, we will send what products we have in stock. We will also refund the purchase price of any unavailable product where payment has already been made.

Terms And Conditions – How to Pay

You can only pay for Products ordered on our site by debit or credit card. We accept the following payments: Visa, Visa Electron, Mastercard, Maestro, Delta, Discovery, Amex (Amercian Express), Switch, Solo and PayPal.

Payment for Products (including delivery charges) will be debited from your payment card at the time of placing your order. This does not mean that your order has been accepted and, if for any reason, your order is not accepted or we are unable to supply the Products you have ordered a full refund will be issued.

Terms And Conditions – Price of Products

The prices displayed on our site are largely the same as our in-store prices. However, we may offer different prices for Products purchased from our site to those in store. These prices may be higher or lower than in our stores. Our stores are under no obligation to match the prices quoted on this site. Likewise, this site is under no obligation to match in-store prices.

We take care to ensure that the prices of Products on our site are correct. However, due to the number of Products on our site it’s possible some of them may be incorrectly priced.

We normally verify Product prices following receipt of an order. Sometimes we discover an error in the price of the Products you have ordered. If this happens we will contact you to you. In this contact we will give you the option of continuing to purchase correct priced Product or cancelling order.

We will not process your order until we have your instructions. Sometimes we are unable to contact you using the contact details you provided during the order process. If this happens we will treat the order as cancelled and notify you in writing.

Please note that if the pricing error is obvious and unmistakable and could reasonably have been recognised by you as a pricing error, we do not have to provide the Products to you at the incorrect (lower) price. Even if we have failed to notify you that we do not accept your order within 7 days of our sending our Order Acknowledgement.

The price of all Products includes VAT (where applicable) but does not include delivery charges. Our delivery charges are as quoted on our site from time to time (see Delivery section below).

Terms And Conditions – Delivery

For full details of our delivery service, delivery locations and charges please refer to our delivery information.

All quoted delivery dates and times are estimates. Although we will try our best to meet them we will not be responsible if we are unable to. We will let you know if we cannot deliver your products within 14 days of when we receive your payment. We will give you the option to either wait for the Products or cancel your order and receive a full refund.

It is recommended that you do not book trades persons until your order has been delivered. Our company cannot be held responsible for any third-party costs or charges which you incur due to non-delivery of an order. Or, orders that have not been checked on delivery.

We are not able to process orders or deliver on UK Bank Holidays and Sundays.

All orders will be delivered to a single address. For security reasons your first order using a credit/debit card for the first time when placed online or by phone will need to be delivered to the cardholder’s address. Subsequent orders can then be made to an alternative address.

T&C’s

To minimise inconvenience we will, wherever possible, try to make one single delivery to you. This means that if your order contains a mix of products with different delivery lead times, the longest lead time will apply to the whole order. When you place an order containing a mix of products including ‘Supplier Delivered’ items, one single delivery will not be possible. This is because ‘Supplier Delivered’ products are delivered direct from the supplier.

All deliveries must be received and signed for by a person over the age of 18. If no-one is available to take the delivery, we will leave details at the address to rearrange delivery. We may need to make an additional handling charge for redelivery. Should no-one be available to take the redelivery we may cancel the order. We will refund your money, excluding any delivery charges.

Due to insurance guidelines, our delivery personnel are unable to enter private residences. Delivery will be to the kerbside of the delivery address. The recipient of the Products is responsible for any additional lifting once the delivery has been made.

Risk of loss and damage in the Products will pass to you on the date when the Products are delivered. Or, on the date on which we make our first attempt to deliver them to you.

Terms And Conditions – Returns and Refunds

Products Which Are Not Required

You can return any unused Product to us in its original condition for a refund within 14 days. This right to return does not apply to bespoke or made to measure products. For information regarding how to return a Product please see below.

Cancellation Rights

You can cancel a website order (excluding a Custom Printed Product) and receive a full refund by completing the contact form (Returns/Refunds selected) on our website or emailing sales@printshirts.co.uk (including your name, email address, telephone and order number) at any time before the Product had been marked as dispatched or within 14 days starting on day of purchase.

Refunds will be paid to the payment card used to place the order. It will be made no later than the earlier of 14 days after our receipt of the returned Product. Or, 14 days after our receipt of evidence of the return of the Product to us.

We are permitted to reduce your refund to reflect any reduction in the value of the Product. This is if it is due to the manner in which you have handled them.

Please note if you cancel an order after the Products delivery, you are responsible for returning the Product. This is at your cost and within 14 days of the cancellation of your order. For information regarding the return of Product please see below.

How to Return a Product

If you wish to return a Product after it has been delivered, you will be responsible for returning the Product. This is at your cost by any of the following methods:

Free Returns to Store
You can return a Product you no longer require to your nearest Print Shirts store with proof of purchase. However, please note that we are unable to accept returns for a custom printed product. This is unless we have made an internal printing error.

Returns via Royal Mail
You can return a Product you no longer require via your local Post Office. Please be aware that you will be responsible for returning the Product to us. This is at your cost and within 14 days of the cancellation of your order.

Returns via courier
To arrange for a Product to be collected please email sales@printshirts.co.uk or telephone us on 0116 2600 109 with details of the Product to be returned. We will arrange for the collection of the Product by our nominated carrier.

Please note that there will be a minimum charge payable by you of £22.00 for this service. This may rise depending on your location and Product type. All refunds for a returned Product will be processed within 14 days. They will be made to the account used to purchase the Product.

Returns Address

Print Shirts
Unit 11 Queniborough Industrial Estate
1489 Melton Road
Queniborough
Leicester LE7 3FP

Faulty or Damaged Product

In the unlikely event that a delivered Product is faulty or damaged, we will exchange/provide a refund. This is as long as we are notified of the Product’s fault within 14 days of it being delivered.

You can choose to return faulty or defective Product to your local Print Shirts store with proof of purchase. However, please note that Print Shirts stores are unable to accept returns for a Custom Printed Product purchased online.

Alternatively, you can arrange for the faulty or defective Product to be collected by emailing sales@printshirts.co.uk or by telephoning us on 0116 2600 109 with your order number and details of the Product to be returned. We will collect it at no expense to you and either provide a replacement or process a refund.

Terms And Conditions – Guarantees

We provide guarantees on many of our Products. These can be identified by the guarantee logo on the Product description page. If you are a consumer, a guarantee is in addition to your legal rights. This is in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

Liability

Except for the remedies set out in our returns and refunds section (see above), if any Product which we supply is proven to be damaged or defective we will either repair or replace the Product or offer a refund less a fair amount on account of your use of the Product.

Sometimes we are unable to perform our obligations under the Contract due to matters outside of our control. If we supply a product that is damaged, we won’t accept liability for claims to recover loss of profits. Nothing in these conditions excludes or limits in any way our liability for:

a) death or personal injury caused by our negligence;
b) fraud or fraudulent misrepresentation; or
c) any matter for which it would be illegal for us to exclude or attempt to exclude our liability.

As a consumer customer you may have additional legal rights. This is in relation to Products that are faulty or not as described. Nothing in these Terms affects these rights. Further advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

Nothing in these Terms will affect these legal rights.